Portfolio
Accretive Health - Patient Engagement Platform
Brief
Lead User Experience Designer
Company
Accretive Health (RCM R1)
Date
2016
Saas - Responsive Web Application
Methodology
Mobile-First
Atomic Design
Design Thinking
UX Project Lead
Design Team Lead
Usability Testing
Wireframes
Prototyping
High Resolution Design
Objective
As a new initiative, Accretive Health was looking to get proactive about patient care by instituting a care facilitation program for inbound / outbound care representatives. The idea being that if you chcek in with patients in wellness programs, you can be ahead of any costly trips to the emerceny room, or catch chronic disease early by watching care trends.This platform shown is the workflow of a representative, from their dashboard, to the facilitation of their care.
Try out the code-based prototype
Goals:
- Thwart costly care for patients and insurance companies
- Simplify the facilitator process with a single platform
- Flag and track downward trending patients
Example of answering a few patient question
Above, the representative is clicking "Yes" that they are speaking to either the patient or an approved caretaker of the patient, then selecting what the relation. Then, further down the conversation, the reprensentative asks to verify the patient's contact information.
Outbound Worklist of Patients
Here is the outbound worklist. In this scenarion, the rep has the filter and search sections open above the worklist - they can close them the same way they opened them, by toggling off the icon. The worklist shows patient information in a tabular form. The colored "chips" indicate what portions of the engagement have been completed, the colored bar to the far left of the table rows indicates the patient's trend, or severity. In this case, the red or severe patients are filtered to be show at the top of the worklist.
Process
Accretive Health followed an interesting process, where our team of UX designers sketched ideas, and created wireframes that were shown to stakeholders and tested across inner-office representatives, and then prototypes were created entirely in HTML, CSS, and Javascript. This was helpful because it gave us a great grasp on how the final product would work (.NET Platform). Once usability testerd, and final iterations and buy-in was complete, we would cut portions of our code and experience into sprint-sized items, following Agile Methodology. Our development team was in India, so daily, as work was in progress, our mornings consisted of experience and code review of the work done overnight by the teams in India, we then held meetings with development leads on the India team, and worked through bugs. Accretive Health followed a very strict Agile process complete with all celebrations: sizing, planning, retrospectives, etc.